PREFACE Professional Spoken English for Hotel & Restaurant Workers, 1st edition is a selfstudy practical Spoken English training guide for all nonnative English speaking hotel, restaurant, casino workers and hospitality student who want to accomplish a fast track, lavish career in hospitality industry. Part-2: Spoken English for Specific Departments 14 15 16 17 18 19 20Įnglish for Human Resources Department English for Business Centre English for Accounting Department English for Food & Beverage Department English for Front Office Department English for Housekeeping Department English for Sales & Marketing Departmentġ13-117 118-122 123-134 135-148 149-175 176-192 193-199 Know your Surroundings Meet the Guests Guest Courtesy Time, Days & Dates Describing Hotel Facilities Telephone Courtesy General Expressions Ask your Guest Dealing with Guest Requests, Complaints & Problems Giving & Receiving Complements Directions, Locations & Transportation Offering Help or Assistance Making Comparisonsġ-8 9-21 22-30 31-37 38-42 43-56 57-62 63-72 73-85 86-90 91-96 97-107 108-111 It will inspire us to work harder with utmost consecration. She and her team run the website to share free hospitality management learning experience all over the world. Hotelier Tanji is the owner of world’s one of the most popular free hotel & restaurant management training web site running from 2010. Owner Copyright © 2014 Hotelier Tanji All rights reserved. Most Practical Spoken English Guide for Non Native English Speaking Hotel, Restaurant & Casino Workers and Hospitality Students Professional Spoken English for Hotel & Restaurant Workers

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